Frequently asked questions
How can we help you?
Claims and complaints
If you want to make a complaint, you can do it through the form: go to the form
The new Loyalty
For any question related to Club yo, contact us by Chat or WhatsApp and we will help you
Other destinations- iryo-Conecta
Consult the most frequently asked questions related to other destinations - iryo-Conecta here.
Contact
| Changes & Cancellations: | 910 150 000 |
| Club Yo Members: | 910 150 099 |
| Claims: | 910 150 093 |
| Customer Service: | 900 926 851 |
| Travel Agencies: | 910 150 097 |
| Email: | [email protected] |
Contact for authorities*: Exclusive use by Administrative Authorities and the State Law Enforcement Agencies, Courts and Tribunals: Email: [email protected].
* requests related to complaints or information inquiries will not be processed if they do not originate from Administrative Authorities, Law Enforcement Agencies, Courts, and/or Tribunals.