My Ticket

What are the differences between the Inicial, Inicial Superior, Infinita, and Infinita Bistró?

iryo’s four fares are structured into two comfort zones – Inicial and Infinita – and each level adds more benefits as you go up: 

• • Inicial: the most competitive, allowing you to travel in full comfort at the best price. Includes hand luggage and cabin luggage. 
• • Inicial Superior: adds flexibility for adapting to changes typical of business travel and includes exclusive corporate benefits, such as free same-day schedule changes and access to loyalty programs. Includes hand luggage and cabin luggage, as well as the option to bring a large suitcase for an additional cost of €10. 
• • Infinita: designed for those seeking greater comfort, with XL leather seats and extensive onboard services. Includes hand luggage and cabin luggage, as well as the option to bring one large suitcase at no cost with prior reservation. 
• • Infinita Bistró: the most complete experience, including onboard gastronomy served directly at your seat. Includes hand luggage, cabin luggage, one large suitcase, and the option to bring a second one for €10.

If you would like more information on what each fare includes, look on our website Services | iryo

Where can I buy tickets?

You can buy ticket directly through our website (www.iryo.eu), at your travel agent or and the Casas iryo  at the stations.

How can I buy tickets with Iryos (points ot the Loyalty Program)?

To use your iryos to buy your ticket, first you must register on our website. Once you have done this, when you have searched for and selected your trip, at the checkout you will find and option which allows you to choose your payment method. You can pay by credit or debit card, with your iryos or a combination of the two.

How can I purchase a ticket with a discount code?

In the same process of buying on the website, at the end, you have the option to include your discount code.

Where can I request an invoice?

When you have finished your purchase online, an option to request an invoice will be available. The invoice must be requested through the Call Center.

Do I have to pay to change a ticket?

If depends on the fare you have purchased. You can find the conditions for each fare here Services | iryo

How can I change the date of a ticket?

To change the date of a ticket, you must contact our Customer Service on 910 150 000.

Can I change the name of a passenger?

Name changes on a ticket are not permitted. You may only correct or modify the name on the ticket in the event that it has been entered incorrectly by mistake.

To do so, you must contact our customer service on 910 150 000 or go to one of our Casas iryo  at a station.

Can I change the ticket type?

If you have already purchased your ticket and would like to change the fare type, you can do so by contacting our customer service on 910 150 000 or going to one of our Casas iryo  at a station.

Can I change seat?

A seat will be designated for you by default, so you cannot change it.

Can I get my money back if I cancel a ticket?

All our fares are flexible and can be changed at least once. If you really need to cancel a ticket, the refund is made in the same form of payment used in the purchase process.

until when can I cancel a ticket at no cost?

The conditions for cancelling the ticket depend on the fare you have booked. You can see the conditions for each fare at Services | iryo