Baggage Policy

Travel as you want, when you want and to your measure.

Discover our baggage policy

Luggage

Any piece of hand that the client can carry with him, which is easy to transport and intended for travel, is considered baggage.

You may take up to 3 pieces of luggage so long as they fit in the space provided without interfering with the security measures on board the train.

These 3 pieces can be:

2 pieces with a maximum size of 85x55x35cm.

a piece of hand luggage with a maximum size of 36x27x15cm.

85x55x35cm 36x27x15cm

 

The total weight of the 3 pieces must not exceed 25kg.

Bicycle or electric scooter

Each customer may take a bicycle or electric scooter so long as they are disconnected, broken down and stored in a properly sealed bag. Bicycles must have the pedals correctly folded and the handlebars turned at least 90 degrees. In both cases, the dimensions must not exceed 90x120x40 and must not be dangerous or inconvenient to other travellers. One bicycle per coach is permitted.

The transport of bicycles and scooters is free.

The loading, custody and unloading of bicycles and scooter is the responsibility of the owner. The customer carrying a bicycle or scooter must at all times take due care to ensure the safety and comfort of other passengers, and is responsible for any damage that may be caused to the train and to third parties. The custody and guarding of these shall be the sole responsibility of their owners.

Pets

A maximum of one pet or domestic animal per person whose weight does not exceed 10 kilos is permitted.

Pets must remain inside their travel cage throughout the entire journey, The travel cage must not exceed the following measurements: 60x35x35cm.

They must be identified with their corresponding chip and properly documented. (Individual Animal Identification System, SIIA) and with a up to date health card. The pet must be vaccinated and wormed, according to the rules at the journey origin and destination. The custody and guarding of pets or domestic animals shall be the sole responsibility of their owners/carriers.

Pet transport comes at an additional cost and must be paid for before the trip. Attendants may move the animal and its owner to another part of the train at the request of another passenger, or take such action as they deem appropriate in the circumstances if they consider that a conflict, nuisance or threat is taking place.

There is no additional cost for guide dogs and assistance dogs, they are not subject to weight nor transport restrictions, and may travel with their owner.

Pushchair

Two pushchairs per ticket are permitted on trains, with a maximum of 2 pushchairs per coach. The pushchairs must be folded and places in the dedicated space. This information must be provided during the purchase process.

Baggage prohibited on board

The carriage of packages containing hazardous materials such as: explosives, flammable, flammable, chemical or toxic, radioactive, biochemical or corrosive products is prohibited.

It is prohibited to transport weapons without the corresponding licence and documentation. Products intended for wholesale trade, narcotics and illegal substances are also prohibited.

Baggage liability

The client must properly place the luggage he carries with him in the places destined for it, avoiding causing possible damage or inconvenience to other passengers and staff on board trains, as well as damage to the material or disturb the railway operation. It is the sole responsibility of the customer to monitor their luggage.