Mandatory Travellers' Insurance (SOV)

Mandatory Travellers' Insurance 

Pursuant to Royal Decree 1575/1989, of 22 December, approving the Regulation on Mandatory Travellers' Insurance, iryo has entered into a mandatory insurance contract with the insurer AIG Europe S.A., Sucursal en España. Under this contract, travellers, or their beneficiaries, are entitled to compensation for bodily injury resulting from an accident during the contracted rail transport.

The compensation amounts under the Mandatory Travellers' Insurance are those laid down in Royal Decree 627/2014, of 18 July, and in the insurance policy entered into.

Accident handling and notification

To facilitate the handling of any accident, travellers or their beneficiaries may use the Accident Notification Form provided below.

By means of this form, the affected persons may notify the insurer of the accident and provide the information required to open and subsequently process the corresponding claim file. Claims arising under the Mandatory Travellers' Insurance shall be handled directly by AIG Europe S.A., Sucursal en España, as the responsible insurer, in accordance with the terms and conditions of the policy.

This system is intended to ensure the coordinated management of accidents, in line with iryo's commitment to the safety and protection of travellers, and in compliance with the applicable regulations.